Track 14
Lean Six Sigma
Dave Wallace, Julie M. Cooke and Franklin I. Allen
Abstract: The objective of this Lean Six Sigma project was to monitor and impact the patient flow within the Highland Hospital Emergency Department. The benchmark data used was from VHA, a healthcare provider alliance with more than 2400 not-for-profit health organizations. The measures analyzed were patient length of stay within the emergency department (LOS), diversion hours (Code Red) and patients who left the facility without being seen by a healthcare provider (LWBS).
Bios: Julie M. Cooke is a member of the Quality Management team of Highland Hospital. Julie has 14 years of experience in quality and has been recently certified as a Six Sigma Black Belt.
David G. Wallace has over 20 years experience in Engineering and Project management. He has held positions in several companies including Taylor Instruments, Unilever, Rochester Midland Corporation and Xerox. He is a PMP certified project manager and has recently received his certification as a Six Sigma Black Belt. He holds a BS degree in Electrical Engineering.
Franklin I. Allen is a manager within Highland Hospital and has several years of management and manufacturing experience. Franklin is a certified Black Belt.
Quick-jump to sessions: opening-keynote-closing-1-2-3-4-5-6-7-8-9-10-11-12-13-14-15-16-17-18-19-20