Track 9
Effective Value Stream Mapping in the Emergency Department
Sue Kozlowski
MSA , MT (ASCP)SBB DLM ~ SSBB(ASQ) Six Sigma Black Belt
St. John Health
Abstract: A busy Emergency Department (ED) presents challenges when mapping the value stream. St. John Health shares effective techniques and lessons learned from mapping the five EDs within their health system. In this case study presentation, emphasis will be on the following key areas: development of the ED Value Stream; how to document ED flow; how to collect cycle time data; how customers distinguish value-added from non-value-added activities; and Lean or Lean Six Sigma project selection.
Bio: Sue Kozlowski is a Lean Six Sigma Black Belt at St. John Health. She has successfully completed projects in the areas of inpatient throughput, the Emergency Department, and Surgical Services. Sue coordinates the Lean Six Sigma educational program at St. John Health. In addition, she is an
Adjunct Associate Professor in the Eugene Applebaum College of Pharmacy and Health Sciences at Wayne State University . Her degrees include Master of Science in Administration from Central Michigan University , and Bachelor of Science in Medical Technology from Michigan State University. ASQ-related highlights of the past year include obtaining her ASQ certification as a Six Sigma Black Belt, and serving as preliminary round judge for the ASQ's International Team Excellence Awards.
Quick-jump to sessions: opening-keynote-closing-1-2-3-4-5-6-7-8-9-10-11-12-13-14-15-16-17-18-19-20